In terms of the drivers, it can really be 50/50. I am absolutely apauled and if it weren't for the need to ride the bus I would not pay another penny to such a horrible company. You can withdraw a complaint with Bus Users at any time and we’ll keep you informed of progress at every stage. We always publish our changes in advance if a bus route is changing. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. I was left to struggle. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. I almost missed 2 meetings because the busses came more than 20 minutes late. First Bus Service - Complaints, experiences and stories. The worst thing is that even though FirstBus has a child discount, they don’t have a student discount whatsoever, that means students between the ages of 16-18, at the very least. My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. Download the app and follow the instructions, it’s that simple. 2,659 reviews from First Student employees about First Student culture, salaries, benefits, work-life balance, management, job security, and more. He said he did not care care about the law. Website: arrivabus.co.uk 2. When I called customer service they said that the rules state bus drivers have full discretion to decide who to let on the bus due to Covid-19. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. If it’s a more complex investigation, this could take us up to 14 days. Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. View customer complaints of First Student, BBB helps resolve disputes with the services or products a business provides. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. Poor bus service etc. Overall, screw you First, because you've screwed me over multiple times.Edit: the bus driver mentioned earlier was very kind and offered me back home even though he was off his shift. Useful. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. Could you please take a moment to tell us how we're doing? If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. Claimed that closing the stroller is not website related, please visit our Accessibility! 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